Maintenance Request
At Flat Fee Landlord, we understand that timely and effective maintenance is crucial for the comfort and safety of our tenants, as well as the upkeep of the properties we manage. Our maintenance page provides clear guidelines and processes to ensure your maintenance issues are resolved swiftly and efficiently.
What is Considered Maintenance?
Regular Maintenance vs. Emergency Repairs
Understanding the difference between regular maintenance issues and emergency repairs is vital for effective property care:
Regular Maintenace
Issues that do not immediately impact the safety or livability of the property. Examples include routine inspections, minor plumbing leaks, and cosmetic repairs.
Emergency Repairs
Situations that require immediate attention to prevent damage or danger to tenants and the property. This includes major water leaks, electrical faults, or any condition that makes the property unsafe.
How to Submit a Maintenance Request
Easy Online Submission for Efficiency
To submit a maintenance request:
- Log in to your Resident Portal.
- Navigate to the maintenance request section.
- Fill out the form detailing the issue, and submit it.
- You will receive updates and tracking information regarding the status of your request.
Responsibilities
Tenant and Management Responsibilities
Understanding your responsibilities can help prevent maintenance issues and ensure a quicker resolution
Tenant Responsibilities
Tenants are responsible for maintaining cleanliness and reporting issues promptly. They are also responsible for minor damages caused by misuse or neglect.
Management Responsibilities
Flat Fee Landlord is responsible for addressing wear and tear repairs and any structural or system repairs necessary for the home's functionality and safety.
Emergency Maintenance
Immediate Action for Urgent Issues
In case of an emergency that threatens the safety or the structure of the property:
- Call our emergency hotline immediately.
- Follow the guided prompts to report the issue.
- Stay safe and follow instructions if immediate action is required on your part.
Maintenance Fees
Transparency in Costs
All maintenance requests may be subject to a repair admin fee as outlined in your lease.
Residents are not charged for maintenance arising from normal wear and tear.